Date: Fri, Oct 24, 2014 at 3:35 PM
Subject: Thank you!
Dear Mervyn

Just to thank you for you excellent work and I am already autographing my books and will be sending out the first 50 orders on Monday!

Regards and best wishes

Judith Kusel

Date: Tue, Oct 21, 2014 at 10:04 AM
Subject: RE: Fwd: Book Graphic
Thank you so very much, your service has truly been spot on, thank you to both you and your staff.
Richard Kift
Managing Director
ICU2B Communications (Pty) Ltd
Date: Thu, Oct 16, 2014 at 1:45 PM
Subject: A final draft ( a journey to my life space) SRI publication
Good day,

Please find the final draft of the SRI Publication( A Journey to my Life Space).
Please proceed with the quotation as per our conversation earlier.

And also, thank you for an impressive customer service experience I just received from you.

Kind regards
Sabata Magwaxaza

Date: Wed, Oct 8, 2014 at 7:07 PM
Subject: Follow Up
Hi Ferushca & Crystal,

May I take this moment to thank you for being a highly cooperative, truly client-focused and very pleasing company to work with. Your professionalism, enthusiasm and awesome work ethic truly makes your company very special!
If I had to choose a team that I have to work with every day of my life, no doubt both Ferushca and Crystal would have to be included, and beautifully rewarded!
Many, many, many thanks to you and may you be truly blessed for lightening my load, and even going out of your way to ensure that I achieve what was an impossible goal.
Many Blessings
Aobakwe Matshidiso
Date: Thu, Jul 31, 2014 at 12:02 PMHi Crystal,Thanks for your speedy, prompt and professional service.

Belinda Willemse

Alive Properties
The Business Centre, Office 103, 1st Floor , Nr1. Bridgeway Crecent
Century City , Cape Town, 7441


From: Zia Dee
Date: Thu, Jul 31, 2014 at 2:53 PM
Subject: Thank you

Both for the great assistance, friendly service, and thorough work

we are happy with the print
and look forward to printing with you in the future!
Wild Eye


Date: Thu, Jul 17, 2014 at 11:36 AM
To the Print on Demand Team,

Crystal, thanks for an outstanding service in having to quote more than once, and offering to quote again and again, as well as handling the couriers and making sure the books were delivered on time.
Mervyn, a huge thanks, for helping to choose the right paper and in making sure that the colours of the cover were up to standard and in meeting the high demands of my cllient.
Looking forward to work with you guys in the near future and will come in when I’m around in the Milnerton area.
With best regards
Date: Sun, May 18, 2014 at 11:52 AM
Hi there Crystal,
Once again Hooray for POD!.
The KIC cover is finally put to bed and is stunning! Special accolades to Mike Smith.I have a confession to make, when I first spoke to POD I was dubious and extremely concerned about the quality of your creative work and your printing abilities, your customer service was great but could you deliver a world class end product?.After having had two of my books printed and published in America with Trafford (Penguin) who I would rate as are one of the best in the world when it comes to quality, compounded by the fact that I am a ‘registered perfectionist’ You can understand my apprehension
I have to tell you your work is easily on par with best there is, your creative team is way ahead of the pack, and have a rare ‘out of the box’ approach they’re accommodating and a pleasure to work with. Thus far, working with POD has been a very pleasant experience.The countdown to lift-off has started.Best
Bill Jones.
Date: Mon, Jul 7, 2014 at 11:25 AM
Hi Crystal,
I tried to call you when I got the proof book last week and spoke to Mike as you were at a meeting.Once again the POD team have excelled themselves with stunning work and flawless service.Jenny and I thank everybody for the client care and friendliness and especially for the small ‘tweeks’ when the occasional gremlins come out to play.Well done guys and girls!Bill & Jenny.
Date: Thu, Jul 10, 2014 at 10:32 AM
Dear Mandisa
Thank you for your email. We use Print on Demand for all our book printing. They are cost effective which is always important, but more than that they are professional, courteous and always willing to offer advice and assistance where ever they can.I have copied Crystal Marcus on this email, and her telephone number is 021 552 0683Warm regards
Suzanne Styles
Makes You Think
Date: Fri, Jun 20, 2014 at 11:02 AM
Dear Crystal
As per our telephone conversation herewith approval to proceed with the printing of the book “I can Juggle now”. More quotes for posters and business cards will be send via separate mail.May I please take this opportunity to Thank You and Congratulate you with the incredible service I have received. Three years ago my initial dealings with the company and the then “rep” was so disappointing that I turned away, now I am one of the happiest clients you will ever have.Had it not been for your friendly, helpful and willing attitude once you picket up the phone, things would have been so different.Congrats on a job well done. Keep up the incredible work, it is awesome dealing with Professionals.Best Wishes
Andre Grove


Date: Wed, May 14, 2014 at 10:20 AM
Hi Crystal
Thanks for your amazing service, I look forward to printing many more very soon and also to recommending your service to others.
Date: Tue, Feb 18, 2014 at 2:39 PM
Thank you, Crystal for books delivered. Your service is excellent. I will definitely make use of your company again and will recommend it to my colleagues.

Take care and please thank Mervyn as well for his patience.

Gava Kassiem


7th February 2014

Morning Crystal,

Just wanted to thank you guys so much for the amazing work you did for us, and for your patience with us and our crazy last minute things. Everything looks amazing and we are really happy to have found a supplier of your calibre.

Going forward I will ensure that things are a bit more structured and planned to avoid any issues.

Please forward our sincerest thanks to all involved, and please let Mervin know that I have found the fix for that border discolouration issue if he is interested – for any other jobs that he may come across with the same problem.

Thanks again!
Rob Hockaday.


9th January 2014

Hi Crystal, Colin and Mervin

I just wanted to send you a huge note of thanks. The books are outstanding and we are so happy with them.

I must also say how much I appreciated your support and patience with this project, you were a pleasure to deal with and I’m so glad we found you to help out.

Thank you so much,

Kind regards



12 December 2013

Hi Crystal and Mireika,
The books have arrived. I can’t believe it was so quick. Thank you, thank you, and thank you!
They look amazing, very professional. I’ve just called Uncle Peter and he said his mom was asking about them this morning and he didn’t have an answer for her.
Again, thanks so much for the effort and hard work.
Kind regards



13 December 2013

themba simelane

Yep that was the question. Again thank you guys for the prompt and professionalism you displayed throughout the process. I am impressed.



Good morning Crystal,
Just to let you know that my copy arrived promptly at 8.30.
 I called my learned young neighbour over to inspect the cover and size. She, my husband and I agree that out of three printers(the other two in the UK) yours is the best!  Thank you and thanks to Mervin.
Now I am doing the rest of the checking , so shall give you the ‘go ahead’ as soon as possible.
 Say a prayer please…



THANK YOU so much for the professionalism. I’ve learnt that for some people business is business and somewhere down the line humility is lost. I appreciate the fact that your business is handled with grace and humility.



Hi Crystal That sounds fantastic thank you very much great service. African Pride Crystal Towers Hotel & Spa Email: reservations@crystaltowershotel.com | africanpridehotels.com/crystaltowers 03/06/13


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Hi Crystal what a lovely way of welcoming customer telephonically. I love that. Please could i have a quote on 5000 double/dl flyers full colour please. Normal flyers x2. Thank you Lavia Acrobranch Constantia

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